- We provide 24/7 customer service, and deliver fast response to customer needs via email, phone call, live chat, message and other customer support tools.
- Our customer service professionals are always there to help our customers in English.
- Each of our engineers has installation experience of more than 6 corrugated pipe lines.
- We tackle your challenges in a rapid and efficient manner.
We are always together with our customers. At ZhongyunTech, we focus on the challenges and difficulties that our customer are facing, and provide them with our timely and effective solutions. We attach great importance to collect customers' feedback, and that is why our service team frequently communicates with our regular customers.
Service Team
ZhongyunTech is backed by 15 well-trained and experienced engineers who take great pride in providing technical support for customers worldwide, no matter it is day or night. Most of our after-sales engineers hold a bachelor-level mechanical or electrical engineering degree, and 70% of them have worked in their fields for over 5 years.
Quick Response, Minimized Downtime
ZhongyunTech's 24 hour call handling service ensures our customers can get in touch with us at any time, and their concerns can be solved in a timely manner.
Fast Supplying of High-Quality Parts
ZhongyunTech has a spare parts warehouse with coverage of 6,000 square meters. With the help of ERP inventory management system, we are able to quickly and accurately deliver required parts to customers, helping them shortening downtime and increasing productivity.
On-site Regular Preventive Maintenance
After signing a contract, our designated engineer will regularly perform on-site inspection and preventive maintenance to lessen the likelihood of machine or parts failing.
